A FEW HELPFUL ANSWERS
Along the way.
Where do you ship?
Free standard shipping on all orders to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a delivery guarantee. We do not deliver to US territories or APO/FPO military addresses.
When does handling begin?
The daily order cut-off is 07:00 PM (GMT−06:00), fixed Central Standard Time (Chicago reference), year-round without daylight-saving adjustment. Orders placed before the cut-off on a business day count that day as handling day one. Orders placed at or after the cut-off, on weekends or on US federal holidays begin handling on the next business day. Business days exclude Saturdays, Sundays and US federal holidays.
What does shipping cost?
All orders to our supported US delivery area receive free standard shipping. There is one shipping service.
How do I choose a size?
Measure your available floor space and any door clearance before choosing a rug. Each product lists its fixed dimensions in centimetres and inches. Leave room around the edges and consider a suitable rug pad for your floor.
How do I care for my runner?
Follow the care instructions on your product page. Polyester, cotton and wool-blend designs have different care guidance. No product is described as machine washable or certified non-slip.
Can I return a rug?
Request a return within 30 days of receiving your item. For a change-of-mind return, the rug must be unused, in its original condition and original packaging. Contact [email protected] with your order number and reason before sending your return. Authorised returns go to our company address in France.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and details. We pay return shipping for our errors, damaged or defective items. The ordinary unused/original-packaging conditions do not restrict reporting these issues.
When will I receive an approved refund?
Approved refunds return automatically to the original payment account within 10 calendar days. No restocking fee applies.
How are payment and orders confirmed?
Review the result shown after submitting payment. A purchase request alone does not confirm an accepted order. Contact [email protected] if you need help checking a payment or order.
How do I contact you?
Email [email protected]. Our company address is 279 Rue De Bailleul, 59299 Boeschepe, France.
Still have a question? Contact us.